Refund and Return Policy

At Noucomlab, we are committed to providing high-quality digital products and ensuring customer satisfaction. Since our products are digital and immediately accessible after purchase, we have specific terms regarding refunds and returns. Please read our policy carefully before making a purchase.

1. Digital Products

All products sold on our website are digital in nature and are delivered electronically. This includes, but is not limited to, e-books, guides, templates, and other downloadable content.

2. Refund Policy

Due to the nature of digital products, all sales are final, and we generally do not offer refunds once the product has been downloaded or accessed.

However, we understand that exceptional circumstances can occur. We may provide a refund in the following cases:

• Defective Product: If the digital product is corrupt or unusable, we will work with you to fix the issue or provide a refund if the problem cannot be resolved.
• Duplicate Purchase: If you accidentally purchase the same product more than once, we will refund the duplicate charge.

3. How to Request a Refund

To request a refund, please email us at noucomshop@gmail.com within 7 days of your purchase. In your email, include the following information:

• Your full name
• Order number
• Reason for the refund request

We will review your request and notify you of the outcome within 3-5 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of Mind: If you decide you no longer want the product after purchase.
• Failure to Download: If you did not download the product within the provided time, or if you encounter issues not related to the product itself (such as internet problems).
• Incompatibility: If the product is incompatible with your devices or software, please make sure to check the product requirements before purchase.

5. Product Support

If you encounter issues with your digital product, please contact our customer support team at noucomshop@gmail.com. We will provide assistance to resolve any technical issues you may have to ensure you can access the product as intended.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the revised policy will apply to future purchases.